Customer Care Information
You can schedule a screening and obtain customer assistance right here on our website. Of course, if you cannot find what you’re looking for, our customer service representatives are happy to assist you.
Making an appointment
It’s easy to find a screening event in your area and book a screening online. You can pre-register online for up to 60 days from today’s date. For screenings beyond 60 days in advance, please call to check availability.
You may also book screenings for a total of 2 people. Please have their personal contact information and dates of birth at hand. Remember that pre-payment is required, so have your credit card ready.
Doctors often recommend Life Line Screening, but you are not required to have a doctor’s referral to book a screening.
Payment options
We accept MasterCard, Visa and American Express. if you wish to pay by Switch or Maestro please do so by calling us on 0808 178 8619 we do not take Switch/Maestro payments online. For security reasons all credit card payments will be processed at the time the appointment is scheduled. There are no cancellation fees.
You may pay with a credit card when you book your screening by phone or online.
Learn about upcoming screenings
To find out about screenings that have recently been scheduled in your area, please call 0808 178 8619 and request to be added to our call-back list. You can also sign up to receive our free e-mail newsletter that includes screening locations in your community.
Change or cancel your appointment
There are no fees to change your appointment. Please call 0808 178 8619 and a customer service representative will be happy to help you reschedule your screening.
If you need to cancel your screening, a customer service representative will work with you to find a new date and time. If you fail to attend an appointment, you can reschedule up to three months after the date of the original appointment, but no refunds will be given.
Refunds
Credit or debit card refunds go directly to your account within 3-5 business days. Cheque refunds take 21 days to process. There are no cancellation fees.
Request copies of screening results
To request an additional copy of your results, please send us your name, address, phone number, and date of screening along with a personal cheque or postal order for £15.00 made out to Life Line Screening. Send these to:
Life Line Screening UK Limited
3rd Floor, Suite 8
31 Chatsworth Road
Worthing
West Sussex
BN11 1LY
You will receive your report within 10 business days.
Customer service centre
Our customer service representatives are available to assist you by phone.
To speak with a representative, call 0808 178 8619
Hours:
Monday - Friday
08.00 - 20.00
Saturday
10:00 - 16:00
Of course, you can book your appointment online anytime.
Customer Feedback & Complaints
Life Line Screening is committed to providing excellence in the management and delivery of its screening services and as such, we actively seek feedback from our customers and those who use our services.
Whilst we strive to achieve customer satisfaction on each and every occasion, we understand that from time to time there will be legitimate complaints. To that end, we wish to clearly outline our policy for handling all such complaints, to ensure they are dealt with in a consistent manner and that any lessons learned are introduced into our operating procedures.
Life Line Screening endeavours to resolve all complaints as quickly and efficiently as possible and our Team Managers and Supervisors will log any complaints and bring these to the attention of our Customer Relations Manager.
Where we cannot resolve a complaint at source, we invite our customers to contact:
Customer Relations Manager
Life Line Screening UK Ltd
31 Chatsworth House
Worthing BN11 1LY
Tel: 01903 223360
We aim to fully answer any complaint with 5 working days of the matter being brought to our attention, in the event that this is not possible, we will acknowledge that complaint and provide a full written response with 20 days of the notification of the complaint.
Should it not be possible to provide a full reply within that time, the complainant will be informed of the reason for the delay and an expected date for the resolution of the complaint.
In the event that a complaint is not satisfactorily resolved, the complainant will be advised of the next stage in the process and to whom they should escalate the complaint.
The Care Quality Commission regulates our services in England.
Read customers reviews about customer screening experiences.
Freda & Michael Flegg - Suffolk
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