Customer Care Information
You can schedule a screening and obtain customer assistance right here on our website. Of course, if you cannot find what you’re looking for, our customer service representatives are happy to assist you.
Making an appointment
It’s easy to find a screening event in your area and book a screening online. You can pre-register online for up to 60 days from today’s date. For screenings beyond 60 days in advance, please call to check availability.
You may also book screenings for a total of 2 people. Please have their personal contact information and dates of birth at hand. Remember that pre-payment is required, so have your credit card or cheque ready.
Doctors often recommend Life Line Screening, but you are not required to have a doctor’s referral to schedule a screening in most areas. However, if a doctor’s order is required in your area, a Life Line Screening board-certified consultant will provide it for you at no additional cost.
Payment options
We accept MasterCard, Visa and American Express. if you wish to pay by Switch or Maestro please do so by calling us on 0808 178 8619 we do not take Switch/Maestro payments online. For security reasons all credit card payments will be processed at the time the appointment is scheduled. There are no cancellation fees.
You may pay with a credit card or cheque when you book your screening by phone or online. If you need to make a payment on a screening you have already scheduled, please call 0808 178 8619 and a customer service representative will be happy to help you. We do not accept cash at screening locations.
If you would like to redeem a gift certificate, please provide the number on it when you call to book your screening. Also, please bring the gift certificate with you
Learn about upcoming screenings
To find out about screenings that have recently been scheduled in your area, please call 0808 178 8619 and request to be added to our call-back list. You can also sign up to receive our free e-mail newsletter that includes screening locations in your community.
Change or cancel your appointment
There are no fees to change your appointment. Please call 0808 178 8619 and a customer service representative will be happy to help you reschedule your screening.
If you need to cancel your screening, a customer service representative will work with you to find a new date and time.
Refunds
If you paid by cheque or postal order, you should receive a cheque in the post approximately 2 weeks after you speak with the customer service representative. If you paid by credit or debit card, you should see a full refund directly to your account within 3-5 business days. There are no cancellation fees.
Request copies of screening results
To request an additional copy of your results, please send us your name, address, phone number, and date of screening along with a personal cheque or postal order for £15.00 made out to Life Line Screening. Send these to:
Life Line Screening UK Limited
3rd Floor, Suite 8
31 Chatsworth Road
Worthing
West Sussex
BN11 1LY
You will receive your report within 10 business days.
Customer service center
Our customer service representatives are available to assist you by phone.
To speak with a representative, call 0808 178 8619
Hours:
Monday - Friday
8.00 AM - 6.00 PM
Saturday
9:00 AM – 2:00 PM
Of course, you can book your appointment online anytime.
