Frequently Asked Questions
Do I have to pay now or can I wait until I attend the screening?
Pre-payment is required if you schedule online, so have your credit card or cheque ready. We accept MasterCard, Visa and American Express. If you wish to pay by Switch or Maestro please do so by calling us on 0808 178 8619, we do not accept Switch/Maestro payments online. For security reasons all credit card payments will be processed at the time the appointment is scheduled. There are no cancellation fees.
If you prefer to pay at the screening, please call 0808 178 8619.
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Notify me about upcoming screenings
To find out about screenings in your area, please call 0808 178 8619 and request to be added to our call back list. You can also sign up to receive our free e-mail newsletter that includes screening locations in your community.
Change or cancel your Appointment
There are no fees to change your appointment. Please call 0808 178 8619 and a customer service representative will be happy to help you reschedule your screening.
If you need to cancel your screening, a customer service representative will work with you to find a new date and time.
Refunds
You can receive a full refund if you cancel 48 hours before your appointment. Please call 0808 178 8619 and a customer service representative will be happy to assist you.
If you paid by cheque or postal order, you should receive a cheque in the post approximately 1 week after you speak with the customer service representative. If you paid by credit card or debit card, you should see a full refund directly to your account within 1-2 business days.
Pricing and Discounts
Life Line Screening is committed to providing screenings that are convenient and affordable. We offer a wide variety of screening package options, and reduce the cost when you purchase more screenings.
Where do I input my priority code to apply a discount?
If you have a priority code with a discount offer, please enter the priority code on step 1 of the scheduling process where you enter your postcode.
Payment options
Pre-payment is required if you schedule online, so have your credit card or cheque ready. We accept MasterCard, Visa and American Express. If you wish to pay by Switch or Maestro please do so by calling us on 0808 178 8619, we do not accept Switch/Maestro payments online. For security reasons all credit card payments will be processed at the time the appointment is scheduled. There are no cancellation fees. We do not accept cash at screening locations.
If you would like to redeem a gift certificate, please provide the number on it when you call to book your screening. Also, please bring the gift certificate with you to the screening event.
You may pay with a credit card or cheque when you book your screening by phone.
Customer service centre
Our customer service representatives are available to assist you by phone.
To speak with a representative please call 0808 178 8619
Hours:
Monday - Friday
8.00 AM - 8.00 PM
Saturday
10:00 AM – 4:00 PM
A. Our screenings provide a first level triage that can effectively identify those who may be at an increased risk for stroke, heart attack and osteoporosis. GPs will generally only request these tests if you are already symptomatic; however, stroke, vascular disease and osteoporosis are considered “silent killers” that typically strike with no previous symptoms, or only subtle ones.
The goal of our screenings is to identify disease in its early stages and allow you to take preventive measures in conjunction with your GP before a stroke or hip fracture occurs. If an abnormal result is detected during your screening, you will be directed to take your results to your GP who then will determine if any follow-up is necessary. By advocating preventive measures and connecting individuals with risk factors with their GPs early, we believe we can make a difference and hopefully prevent strokes and heart attacks. This screening system also helps to reduce the burden on GPs.
Where does Life Line Screening conduct screenings?
We have 7 mobile teams who travel to over 1,800 different community locations every year to bring the convenience of high quality ultrasound screening to the whole of the UK and Ireland. We use rooms in facilities such as places of worship, hotels, civic buildings, community centers, and corporations.
I work during the day. Can I schedule a screening later in the day?
We try to accommodate people’s work schedules with check-in times that are early in the day or during lunch. We also often offer later weekday screenings as well as some screenings on Saturdays.
Which Life Line Screening blood screenings check for heart disease risk factors?
Life Line Screening offers 3 finger-stick blood screenings and 1 ultrasound screening that identify key risk factors for heart disease: the complete lipid panel screening, the ankle-brachial index screening (for peripheral arterial disease), and the glucose screening (for type 2 diabetes).
Why should I be screened for atrial fibrillation in addition to carotid artery disease?
A. Atrial fibrillation and carotid artery blockage are both significant risk factors for stroke. Having both screenings will provide a more complete stroke risk assessment.
How long do the screenings take?
A typical screening takes several minutes to complete some paperwork and about 1 hour to conduct the screenings, depending on the number of tests, the level of disease, your vascular anatomy, and your body type. Accuracy and quality output are essential to us, so we make every effort to balance that with respect for your schedule.
I am concerned about privacy. How private is the screening area?
We take your privacy seriously, which is why we always use privacy screens to separate the screening area from the waiting area. You need not remove any clothing for our screenings other than your shoes and socks.
Are women at greater risk for stroke than men?
Stroke is often seen as a man’s problem. But in fact, it is a major concern for women. Twice as many women die from stroke than breast cancer every year. In addition, women overwhelmingly shoulder the burden of caring for individuals after a stroke.
